Sonali e- wallet User Manual । ই ওয়ালেট ব্যবহার ম্যানুয়াল

Click on the “Transaction” icon then Click “Send Money”. Tap on “Account to Account (Sonali Bank)”. Enter your desired Amount, Recipients Bank Account Number and PIN Number to Continue. You will redirected to OTP screen. Enter OTP and click Submit button to complete the transaction.

USER MANUAL

Sonali e- wallet

1.0 General Information:

1.1 App Overview

1.2 Organization of the Manual

2.0 Prerequisites:

2.1 Hardware and Software Requirements

2.2 Internet Connectivity

2.3 Other Requirements

3.0 How to Download Sonali e- wallet?

4.0 User Registration and Log In

5.0 Features and Functionalities

Sonali e- wallet User Manual

1.0 General Information:

This section of the manual explains in general terms the Sonali e- wallet application overview and the sections of the user manual.

1.1 App Overview:

Sonali e- wallet is the mobile wallet apps of Sonali Bank Limited, the largest state owned commercial bank of Bangladesh. This is a dynamic and secure wallet apps that cater your daily transaction needs like Fund Transfer, Mobile Airtime Recharge and Bill Payments etc.

You will get notifications on your latest activity; see your transaction history, transaction summary etc. In addition to that Sonali e-wallet is soon to bring very exciting and innovative services in the market to meet customer needs and demands.

1.2 Organization of the Manual:

The user manual consists of the following five sections:

1. General Information

2. Prerequisites

3. How to Download the Application?

4. User Registration and Log In

5. Features and Functionalities

2.0 Prerequisites:

This section explains about all the prerequisites including basic requirements and requirements related to hardware and software for using Sonali e-wallet application.

2.1 Hardware and Software Requirements:

In order to use the app it requires a smartphone with either Android Operating System or IOS.

The Minimum android version should be 4.4 (android KITKAT)

The Minimum IOS version should be 9.0

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Sonali e- wallet User Manual

2.2 Internet Connectivity:

To download and use the functionalities of Sonali e- wallet, you require an Internet connection in your mobile.

2.3 Other Requirements:

To register in Sonali e- wallet a customer must have a Savings/Current/SND account in Sonali Bank Limited.

3.0 How to Download Sonali e- wallet?

Sonali e- wallet can be downloaded through the following ways

Google Play Store

▪ Sonali Bank Limited Website

4.0 User Registration and Log In

▪ Guest User:

Guest user is one who access and uses the Sonali e- wallet without registering in the application. Guest User can avail the features including Branch Location Search, ATM Location Search and Help & Support Function of the apps.

▪ Registered User:

Registered user is one who registers himself/herself in the Sonali e- wallet by filling the registration form. A user must register themselves in order to avail a wallet ID which can be used to enjoy all exciting features of Sonali e- wallet. A user can register in Sonali e-wallet using the “Register” option available in “LOG IN” Page. If you are a new user, select “Register” to register. Fill all the required details and Submit. After clicking Submit button an OTP has been sent to your mobile number and you will get a new screen where you need to provide the OTP and click Submit button. You will get a welcome message for completing the registration process and user registration request has been sent to the authority for the approval. On successful validation, user request will be approved and a message will be sent to the registered mobile number regarding the activation of wallet ID.

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Sonali e- wallet User Manual

Open

Fill all the details

(Sonali e- wallet

Click “Register”

and Click Submit

in your Mobile

Registration will

Provide OTP and

be completed

Click Submit

within 72 Hours

▪ Log In:

To Log In in to the application, click on the “Tap to continue” or any other icon on the landing Page. A Log In screen will appear where you need to enter your Phone Number which is used for the registration and PIN Number to Log In. You need to enter OTP to Log In to the apps for the very first time. On successful Log In, you will redirected to Home screen of the Sonali e- wallet. Please Note that LOG IN OTP is required only to Log In for the first time.

Open

Enter Your Wallet

Log In Successful

Click “Tap to

ID (Registered

(Sonali e- wallet in

(N.B: For the very

continue”

Phone Number) and

your Mobile

first LOG IN please

PIN Number

enter provided OTP)

5.0 Features and Functionalities:

Following features and functionalities is available in the Latest Release of Sonali e- wallet. Many More features will be added gradually.

▪ Add Money to Wallet

▪ Bank Deposit from Wallet

▪ Send Money

o Wallet to Wallet

o Wallet to Others A/C (Sonali Bank) o A/C to A/C (Sonali Bank).

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Sonali e- wallet User Manual

o A/C to Wallet

▪ Fund Transfer to Other Bank A/C through BEFTN

▪ Mobile Recharge/Top-Up

▪ Add Sonali Bank Credit Card

▪ Pay Credit Card Bill (Sonali Bank)

5.1 Add Money to Wallet:

This feature enable you to add money to the wallet Account from your Bank Account.

Click on the “Transaction” icon then Click “Add Money”. Enter your desired

Amount and PIN Number to Continue. You will redirected to OTP screen.

Enter OTP and click Submit button to complete the transaction.

Enter ”Amount”

Enter OTP and Click

Click “Transaction”

Click “Add Money”

Submit

and “PIN Number”

5.2 Bank Deposit from Wallet:

This feature enable you to deposit money to your Bank Account from the wallet Account

Click on the “Transaction” icon then Click “Bank Deposit”. Enter your desired

Amount and PIN Number to Continue. You will redirected to OTP screen.

Enter OTP and click Submit button to complete the transaction.

Click “Transaction”

Click “Bank

Enter ”Amount”

Enter OTP and Click

Deposit”

and “PIN Number”

Submit

5.3 Send Money (Wallet to Wallet:

This feature enable you to send/transfer money from one wallet account to other wallet account.

Click on the “Transaction” icon then Click “Send Money”. Tap on “Wallet to Wallet”. Enter your desired Amount, Wallet Number and PIN Number to

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Sonali e- wallet User Manual

Continue. You will redirected to OTP screen. Enter OTP and click Submit button to complete the transaction.

Click “Send

Enter Amount,

Tap On “Wallet to

Click “Transaction”

Wallet Number and

Money”

wallet”

PIN Number

Enter OTP and Click

Submit

5.4 Send Money [(Wallet to Others Account (Sonali Bank)]:

This feature enable you to send/transfer money from wallet account to Bank Account (Only Sonali Bank Limited A/C)

Click on the “Transaction” icon then Click “Send Money”. Tap on “Wallet to Others Account (Sonali Bank)”. Enter your desired Amount, Recipients Bank Account Number and PIN Number to Continue. You will redirected to OTP screen. Enter OTP and click Submit button to complete the transaction.

Tap On “Wallet to

Enter Amount, Bank

Click “Transaction”

Click “Send

A/C Number and

Others Account

Money”

PIN Number

(Sonali Bank)”

Enter OTP and Click

Submit

5.5 Send Money [(Account to Account (Sonali Bank)]:

This feature enable you to send/transfer money from Your Bank account to Other’s Bank Account (Only Sonali Bank Limited A/C)

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Sonali e- wallet User Manual

Click on the “Transaction” icon then Click “Send Money”. Tap on “Account to Account (Sonali Bank)”. Enter your desired Amount, Recipients Bank Account Number and PIN Number to Continue. You will redirected to OTP screen. Enter OTP and click Submit button to complete the transaction.

Tap On “Account to

Enter Amount, Bank

Click “Transaction”

Click “Send

A/C Number and

Account (Sonali

Money”

PIN Number

Bank)”

Enter OTP and Click

Submit

5.6 Send Money (Account to Wallet:

This feature enable you to send/transfer money from Your Bank Account to Other’s Wallet Account.

Click on the “Transaction” icon then Click “Send Money”. Tap on “Account to Wallet”. Enter your desired Amount, Recipients Wallet Number and PIN Number to Continue. You will redirected to OTP screen. Enter OTP and click Submit button to complete the transaction.

Click “Send

Enter Amount,

Tap On “Account to

Click “Transaction”

Wallet Number and

Money”

Wallet”

PIN Number

Enter OTP and Click

Submit

5.7 Fund Transfer to Other Bank A/C through BEFTN (Sending from Wallet Account or Bank Account)

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Sonali e- wallet User Manual

This section refers the BEFTN feature of the Sonali e- wallet

To Initiate BEFTN transaction please Tap on the “Transaction” icon then Tap on “BEFTN”. Select your desired Bank and corresponding District Name from the dropdown list. Choose Option whether you want to Send from the Wallet Account or Bank Account. Select Branch Name and Fill up all required details (Recipients Name, Recipients Bank Account Number, Amount, Purpose of Transaction and PIN Number) and tap on Submit button. Enter OTP in the following screen and click Submit button to complete the transaction.

Choose Source

Select “Bank Name

Click “Transaction”

Click “BEFTN”

Account and Fill up

and District”

all required Details

Enter OTP and Click

Submit

5.8 Mobile Recharge/Top-Up:

This feature enable you to recharge/Top-Up your Mobile phone using Sonali e- wallet.

Log In to Sonali e- wallet. Tap on “Recharge” then enter your desired mobile phone number and select operator name. In the next screen enter Amount then tap on “Tap to Continue” button and enter your PIN NUMBER to complete the process. You will get a notification for the successful recharge.

Sonali e- wallet: Features and Functionalities । ফিচার ও ব্যবহার : ডাউনলোড

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